Delivering Feedback: Supervisors' Source Credibility and Communication Competence

被引：25

作者：

Westerman, Catherine Y. Kingsley ^{[1
]}

Reno, Katie M. ^{[2
]}

Heuett, Kyle B. ^{[3
]}

机构：

[1] North Dakota State Univ, Dept Commun, 338C4 Minard Hall,Dept 2310,POB 6050, Fargo, ND 58108 USA

[2] Univ Tennessee, Sch Commun Studies, Knoxville, TN USA

[3] Ball State Univ, Dept Commun Studies, Muncie, IN 47306 USA

来源：

INTERNATIONAL JOURNAL OF BUSINESS COMMUNICATION | 2018年 / 55卷 / 04期

关键词：

communication competence; feedback; impression management; source credibility; IMPRESSION MANAGEMENT; E-MAIL; RECRUITER PERCEPTIONS; NEGATIVE PERFORMANCE; BAD-NEWS; POWER; CONSEQUENCES; DISCOMFORT; CONSTRUCT; CONFLICT;

D O I：

10.1177/2329488415613338

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

This study investigated how perceptions of supervisor communication competence and source credibility were affected by the valence and synchronicity of a feedback message and the channel used to deliver the feedback message. Results indicated that those receiving feedback preferred phone calls rather than text messages as a channel for managers to deliver feedback. Also, supervisors delivering positive feedback were identified as more positive in general than those delivering negative feedback. Further results and implications are discussed.

引用

页码：526 / 546

页数：21

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