SAP Global LCM Services to Realize Global Operation and Maintenance

Recently, new technologies and services are being applied to enterprise resource planning (ERP) For the manufacturing and distribution industries at an increasing speed. SAP's ERP (hereafter, simply SAP) is a backbone application providing solutions so that customers can efficiently and promptly respond to changes in global expansion and digital transformation. Fujitsu works in cooperation with SAP on a global scale to provide "SAP services" that assist customers with the application of new technologies and services in the individual phases of their introduction of SAP, from planning to operation and maintenance. Of all the SAP services, this paper focuses on operation and maintenance. First, it outlines the "SAP Global LCM Services" provided for operation and maintenance and presents application examples of offerings of the services. It also describes responses to new issues related to operation and maintenance that have emerged from the deployment of services.