Service quality Six Sigma case studies

被引：0

作者：

Bott, C ^{[1
]}

Keim, E ^{[1
]}

Kim, S ^{[1
]}

Palser, L ^{[1
]}

机构：

[1] Amer Express Co, Sigma Black Belt 6, Greensboro, NC 27409 USA

来源：

ASQ'S 54TH ANNUAL QUALITY CONGRESS PROCEEDINGS | 2000年

关键词：

case studies; service; Six Sigma;

D O I：

暂无

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

This presentation will discuss the effective use of Six Sigma tools to improve several service processes. Each case will cover the following five steps: Define the problem Measure the defect Analyze the data Improve the process Control the process.

引用

页码：225 / 225

页数：1