Realising the strategic value of RFID in academic libraries: a case study of the University of Technology Sydney

Radio Frequency Identification (RFID) technology is being increasingly implemented in academic libraries due to a promise of increased collections management efficiency. This paper reports on the recent implementation of RFID technology in the library at the University of Technology Sydney, providing insights into the change management process of RFID implementation. The paper focuses on the implications of the implementation and indigenisation of RFID technology for three specific and symbiotic areas of the library: people, processes and technology. Data from interviews with eight participants involved at various levels of the academic library were collected. This paper develops a best practice model through the insights gained by the people involved in the RFID implementation. The case study posits the dynamic relationships between people, processes and technology as greatly impacted by the implementation process, and analyses the divergence between projected and actual outcomes in the implementation process.