An Analysis of the Use of Social Software and Its Impact on Organizational Processes

被引：0

作者：

Pascual-Miguel, Felix ^{[1
]}

Chaparro-Pelaez, Julian ^{[1
]}

Hernandez-Garcia, Angel ^{[1
]}

机构：

[1] Univ Politecn Madrid, Grp Tecnol Informac Gest Empresarial, Escuela Tecn Super Ingenieros Telecomunicac, E-28040 Madrid, Spain

来源：

ORGANIZATIONAL, BUSINESS, AND TECHNOLOGICAL ASPECTS OF THE KNOWLEDGE SOCIETY PT II | 2010年 / 112卷

关键词：

Social software; web; 2.0; organizational processes; 2.0 Success Matrix; INFORMATION-TECHNOLOGY; ADOPTION;

D O I：

暂无

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

This article proposes a study on the implementation rate of the most relevant 2.0 tools and technologies in Spanish enterprises, and their impact on 12 important aspects of business processes. In order to characterize the grade of implementation and the perceived improvements on the processes two indexes, Implementation Index and Impact Rate, have been created and displayed in a matrix called "2.0 Success Matrix". Data has been analyzed from a survey taken to directors and executives of large companies and small and medium businesses.

引用

页码：166 / 174

页数：9

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