The Role of Customer Involvement in Library E-services

被引：0
|
作者：
Scupola, A. [1 ]
Nicolajsen, H. W. [2 ]
机构：
[1] Roskilde Univ, CBIT, Roskilde, Denmark
[2] Aalborg Univ, Ctr Media Commun & Informat Technol, Ballerup, Denmark
来源：
INFORMATION SYSTEMS: PEOPLE, ORGANIZATIONS, INSTITUTIONS, AND TECHNOLOGIES | 2010年
关键词：
INNOVATION;
D O I：
10.1007/978-3-7908-2148-2_3
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
In this article, we empirically investigate customer's involvement in the new development of e-services within research libraries. Our conclusion is that the main roles that customers have in library e-services innovation and new development are customers as resources and as users; the library found it challenging to motivate the customers to become co-creators of e-services as for example in online review services.
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页码：15 / +
页数：3
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