A new approach on the quality evaluation of tourist services

被引：13
|
作者：
Butnaru, Gina Ionela [1 ]
Miller, Amanda [2 ]
Nita, Valentin [1 ]
Stefanica, Mirela [1 ]
机构：
[1] Univ Alexandru Ioan Cuza, Fac Econ & Business Adm, Management Mkt & Business Adm, Iasi, Romania
[2] Manchester Metropolitan Univ, Sch Tourism Events & Hospitality Management, Manchester, Lancs, England
来源：
ECONOMIC RESEARCH-EKONOMSKA ISTRAZIVANJA | 2018年 / 31卷 / 01期
关键词：
Quality; quality evaluation; tourist services; global quality evaluation indicator (GQEI); MODEL; SATISFACTION; PERFORMANCE;
D O I：
10.1080/1331677X.2018.1477611
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
This paper emphasises how the quality of tourist services can be evaluated. The first part presents the best known models developed by specialists for service quality evaluation, then the authors created their own model. According to this model, a global quality evaluation indicator of tourist services was proposed, based on certain aspects of quality aimed by both the provider and the customer/consumer of tourist services. The calculus of this indicator was exemplified in the case of a Romanian tourist area, Vatra Dornei.
引用
收藏
页码：1418 / 1436
页数：19
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