Context-dependent awareness support in open collaboration environments

The widespread adoption of online services for performing work, home and leisure tasks enables users to operate in the ubiquitous environment provided by the Internet by managing a possibly high number of parallel (private and shared) activity contexts. The provision of awareness information is a key factor for keeping users up-to-date with what happens around them; e.g., with the operations performed by their collaborators. However, the delivery of notifications describing the occurred events can interrupt the users' activities, with a possible disruptive effect on their emotional and attentional states. As a possible solution to the trade-off between informing and interrupting users, we defined two context-dependent notification management policies which support the selection of the notifications to be delivered on the basis of the user's current activities, at different granularity levels: general collaboration context versus task carried out. These policies are offered by the COntext depeNdent awaReness informAtion Delivery (CONRAD) framework. We tested such policies with users by applying them in a collaboration environment that includes a set of largely used Web 2.0 services. The experiments show that our policies reduce the levels of workload on users while supporting an up-to-the-moment understanding of the interaction with their shared contexts. The present paper presents the CONRAD framework and the techniques underlying the proposed notification policies.