Online banking: a field study of drivers, development challenges, and expectations

被引：159

作者：

Aladwani, AM ^{[1
]}

机构：

[1] Kuwait Univ, Coll Adm Sci, Dept Quantitat Methods & Informat Syst, Edailiyah 73251, Kuwait

来源：

INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT | 2001年 / 21卷 / 03期

关键词：

Internet; electronic commerce; online banking; issues;

D O I：

10.1016/S0268-4012(01)00011-1

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

Online banking is the newest and least understood delivery channel for retail banking services. Yet, few, if any, studies were reported quantifying the issues relevant to this cutting-edge technology. This paper reports the results of a quantitative study of the perceptions of banks' executive and IT managers and potential customers with regard to the drivers, development challenges, and expectations of online banking. The findings will be useful for both researchers and practitioners who seek to understand the issues relevant to online banking (C) 2001 Elsevier Science Ltd. All rights reserved.

引用

页码：213 / 225

页数：13

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