Systems of maintenance in tourism

被引：0

作者：

Parra Garcia, Isabel Cristina ^{[1
]}

机构：

[1] Univ Las Tunas, Ctr Trabajo, Las Tunas, Cuba

来源：

PASOS-REVISTA DE TURISMO Y PATRIMONIO CULTURAL | 2019年 / 17卷 / 01期

关键词：

Maintenance; Tourism; Quality management system;

D O I：

10.25145/j.pasos.2019.17.015

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

In Cuba, companies need to develop their production and service processes in a way that allows them to make the best decisions and turn them into organizations of excellence. In a context marked by the growth of demand for a high level of service provision, the following research aims at an in-depth analysis of the quality management system in the Technical Services of the Bisas Covarrubias hotel in line with ISO 9001: 2015, an element of vital importance to attain the highest quality in maintenance processes. The article includes a review of the specialist literature on the subject of the investigation. Among the main results achieved with this research is the preceived satisfaction of the client.

引用

页码：225 / 236

页数：12