Several results on the design of queueing systems

Given that the total service effort in a multiple-server environment is fixed, it is generally known that the single-server system yields the minimum time a customer spends in the system. However, in many manufacturing as well as service applications the waiting time in the queue is more significant than total time in the system. We consider several such queueing design problems and show that the results for minimizing the waiting time in the queue are markedly different from those for minimizing total time in the system.