A hybrid approach integrating Affinity Diagram, AHP and fuzzy TOPSIS for sustainable city logistics planning

City logistics initiatives are steps taken by municipal administrations to ameliorate the condition of goods transport in cities and reduce their negative impacts on city residents and their environment. Examples of city logistics initiatives are urban distribution centers, congestion pricing, delivery timing and access restrictions. In this paper, we present a hybrid approach based on Affinity Diagram, AHP and fuzzy TOPSIS for evaluating city logistics initiatives. Four initiatives namely vehicle sizing restrictions, congestion charging schemes, urban distribution center and access timing restrictions are considered. The proposed approach consists of four steps. The first step involves identification of criteria for assessing performance of city logistics initiatives using Affinity Diagram. The results are four categories of criteria namely technical, social, economical and environmental. In step 2, a decision making committee comprising of representatives of city logistics stakeholders is formed. These stakeholders are shippers, receivers, transport operators, end consumers and public administrators. The committee members weight the selected criteria using AHP. In step 3, the decision makers provide linguistic ratings to the alternatives (city logistics initiatives) to assess their performance against the selected criteria. These linguistic ratings are then aggregated using fuzzy TOPSIS to generate an overall performance score for each alternative. The alternative with the highest score is finally chosen as most suitable city logistics initiative for improving city sustainability. In the fourth step, we perform sensitivity analysis to evaluate the influence of criteria weights on the selection of the best alternative. The proposed approach is novel and can be practically applied for selecting sustainable city logistics initiatives for cities. Another advantage is its ability to generate solutions under limited quantitative information. An empirical application of the proposed approach is provided. (C) 2011 Elsevier Inc. All rights reserved.