E-GOVERNMENT IN MAURITIUS: A PRINCIPAL COMPONENT ANALYSIS

E-government has made the public sector more accessible, efficient, transparent and responsive to grievance. This paper investigated into these aspects through the principal component analysis to make interpretations of several variables easier for policy makers. A random survey among 244 e-government users was conducted across all districts of Mauritius. The Kaiser-Meyer-Olkin measure of sampling adequacy is 0.85. The determinant of R-matrix exceeds 0.00001 and the Barlett's test is highly significant (p<0.001). An oblique rotation has been done. This study reveals four subscales of e-government: 'democratic channel', 'e-interaction', 'website quality' and 'cyber trust. Around 56% of total variance is explained. The Cronbach alpha of each subscale exceeds the conventional 0.7 level. Through the democratic channel citizens express their views and participate in policy making E-interaction is about the effectiveness of online dialogue between citizens and various government agencies. Website quality measures the overall experience of citizens towards aspects of navigation, comprehensiveness, information and content. Cyber trust emphasises the importance of having secure government websites. If the government pays inadequate attention to these subscales, citizens would eventually be dissatisfied and become slow at accepting e-government initiatives. They would feel frustrated with unclear content, abandon government e-portal and feel excluded from policy making. (C) 2018 Published by Future Academy www.FutureAcademy.org.UK