Practical issues in the application of speech technology to network and customer service applications

被引：0
|
作者：
Whittaker, S [1 ]
Scahill, F [1 ]
Attwater, D [1 ]
Geenhow, H [1 ]
机构：
[1] BT Labs, Voice Serv Unit, Ipswich IP5 7RE, Suffolk, England
来源：
1998 IEEE 4TH WORKSHOP INTERACTIVE VOICE TECHNOLOGY FOR TELECOMMUNICATIONS APPLICATIONS - IVTTA '98 | 1998年
关键词：
D O I：
10.1109/IVTTA.1998.727718
中图分类号：
TM [电工技术]; TN [电子技术、通信技术];
学科分类号：
0808 ; 0809 ;
摘要：
Speech technology is of-increasing importance both in the provision of new network services and in the development of new automated business channels often to complement existing call-centre online or e-commerce approaches. This paper discusses a number of practical issues in the development of complex services and describes a number of experimental, trial and deployed systems focussing on key issues; Large vocabulary database searching - UK name and address transcription Management of dialogue complexity in fluent spoken language systems - the Freedom system.
引用
收藏
页码：185 / 190
页数：6
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