Web usage mining as a tool for personalization: A survey

This paper is a survey of recent work in the field of web usage mining for the benefit of research on the personalization of Web-based information services. The essence of personalization is the adaptability of information systems to the needs of their users. This issue is becoming increasingly important on the Web, as non-expert users are overwhelmed by the quantity of information available online, while commercial Web sites strive to add value to their services in order to create loyal relationships with their visitors-customers. This article views Web personalization through the prism of personalization policies adopted by Web sites and implementing a variety of functions. In this context, the area of Web usage mining is a valuable source of ideas and methods for the implementation of personalization functionality. We therefore present a survey of the most recent work in the field of Web usage mining, focusing on the problems that have been identified and the solutions that have been proposed.