Expert Cloud: A Cloud-based framework to share the knowledge and skills of human resources

Human resources (HRs) as the most important asset of any organizations play a significant role in their success; but, HR virtualization and sharing her/his knowledge and skills was not studied in detail. In this paper, we present a new framework named Expert Cloud to enable the Cloud users for requesting the human expertise and skills without any knowledge of their location and to share the skill, knowledge and experiences of HRs. Also, we analyze, design and implement the Expert Cloud employing Internet infrastructures and Cloud computing concepts. The results show that the Expert Cloud improves the HR utilization, decreases customer response time and task completion time in order to achieve high level of customers' satisfaction and better performance of HR in organization. We conclude the paper with some suggestions for future researches and practices. (C) 2015 Elsevier Ltd. All rights reserved.