Applying Fuzzy Model on the Evaluation of Library Service Quality

In recent years, the existing universities of Taiwan face crucial competition due to the multiple impact of the decreasing rate of birth, widespread establishment of new universities, and the opening of branch divisions of foreign universities in Taiwan. In order to survive and develop in such an environment, university authorities need to improve service quality continuously. The library plays a key role in extending the faculty's research level, and in motivating the students' study, to name just two of the key functions. Hence, how to enhance the service quality of the library has become a crucial issue. The aims of this paper are to Establish a fuzzy evaluation model of the service quality of the library, then identify the feasibility of the approach by conducting an empirical study applying statistical stratified sampling and questionnaire administration. Finally, develop the structure of the computerized fuzzy evaluation procedure to facilitate the management of service quality needed by the authorities concerned.