An Overview of Artificial Intelligence Based Chatbots and An Example Chatbot Application

被引：0

作者：

Albayrak, Naz ^{[1
]}

Ozdemir, Aydeniz ^{[1
]}

Zeydan, Engin ^{[1
]}

机构：

[1] Turk Telekomunikasyon AS, TR-34889 Istanbul, Turkey

来源：

2018 26TH SIGNAL PROCESSING AND COMMUNICATIONS APPLICATIONS CONFERENCE (SIU) | 2018年

关键词：

Chatbots; telecommunication; donation service; artificial intelligence;

D O I：

暂无

中图分类号：

TM [电工技术]; TN [电子技术、通信技术];

学科分类号：

0808 ; 0809 ;

摘要：

ChatBot can be described as software that can chat with people using artificial intelligence. These software are used to perform tasks such as quickly responding to users, informing them, helping to purchase products and providing better service to customers. In this paper, we present the general working principle and the basic concepts of artificial intelligence based chatbots and related concepts as well as their applications in various sectors such as telecommunication, banking, health, customer call centers and e-commerce. Additionally, the results of an example chabbot for donation service developed for telecommunication service provider are presented using the proposed architecture.

引用

页数：4