Debugging-workflow-aware software reliability growth analysis

Software reliability growth models support the prediction/assessment of product quality, release time, and testing/debugging cost. Several software reliability growth model extensions take into account the bug correction process. However, their estimates may be significantly inaccurate when debugging fails to fully fit modelling assumptions. This paper proposes debugging-workflow-aware software reliability growth method (DWA-SRGM), a method for reliability growth analysis leveraging the debugging data usually managed by companies in bug tracking systems. On the basis of a characterization of the debugging workflow within the software project under consideration (in terms of bug features and treatment phases), DWA-SRGM pinpoints the factors impacting the estimates and to spot bottlenecks, thus supporting process improvement decisions. Two industrial case studies are presented, a customer relationship management system and an enterprise resource planning system, whose defects span a period of about 17 and 13 months, respectively. DWA-SRGM revealed effective to obtain more realistic estimates and to capitalize on the awareness of critical factors for improving debugging.