The Effect of Anthropomorphization and Gender of a Robot on Human-Robot Interactions

被引：7

作者：

Ye, Hongjun ^{[1
]}

Jeong, Haeyoung ^{[1
]}

Zhong, Wenting ^{[1
]}

Bhatt, Siddharth ^{[1
]}

Izzetoglu, Kurtulus ^{[1
]}

Ayaz, Hasan ^{[1
,2
]}

Suri, Rajneesh ^{[1
,2
]}

机构：

[1] Drexel Univ, 3141 Chestnut St, Philadelphia, PA 19104 USA

[2] Drexel Business Solut Inst, 3220 Market St, Philadelphia, PA 19104 USA

来源：

ADVANCES IN NEUROERGONOMICS AND COGNITIVE ENGINEERING | 2020年 / 953卷

关键词：

Automation; Consumer behavior; Service failure; Human-robot interaction; Gender; PERSONALITY;

D O I：

10.1007/978-3-030-20473-0_34

中图分类号：

TP18 [人工智能理论];

学科分类号：

081104 ; 0812 ; 0835 ; 1405 ;

摘要：

The popularity of assistant robots has increased in the recent past. Past research has looked at the effect of anthropomorphization of robots and considered the consumers' gender as an important factor. However, research has not examined the interaction between a robot's gender and its level of anthropomorphization on human-robot interactions. Our results indicate that males and females perceive a service failure differently depending upon the level of anthropomorphization of the robots involved in the failure.

引用

页码：357 / 362

页数：6

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