Knowledge distribution in e-maintenance activities

This communication deals with the implication of the intangible resources required to maintenance operations (knowledge and skill) and, more particularly, for their localization relative to the implementation site. The performance of the maintenance function is directly indexed with the availability of knowledge-related resources which are required. We study the performance effects of the local and external (via the e-service) knowledge distribution. A formulation of the problem is elaborated to evaluate the e-maintenance impact at these situations, preceding a step of optimization. A simulation tool is suggested in order to model e-maintenance situations and to evaluate the knowledge availability required to maintenance operations. We present the principle of the simulator with the implication of one actor of maintenance and with the combined implication of two actors.