Politics and Politeness: Analysis of Incivility on Twitter During the 2020 Democratic Presidential Primary

In the past decade, social networking sites have become central forums for public discourse and political engagement. Of particular interest is the role that Twitter plays in the facilitation of political discourse. To this end, the existing literature argues that a healthy political discussion space is key to maintaining a trusting and robust democratic society. Using Suler's online disinhibition effect as a theoretical orientation, this study seeks to address the extent of incivility on Twitter in discourse regarding the top three 2020 Democratic primary candidates. A total corpus of 18,237,296 tweets was analyzed in an effort to assess the extent to which incivility dominated Twitter discourse surrounding these candidates. Our results reveal that tweets that mention Senator Elizabeth Warren were associated with higher levels of uncivil discourse than tweets that mentioned Senator Bernie Sanders and former Vice President Joe Biden. Interestingly, there does not appear to be a relationship with anonymity and incivility, as uncivil tweets were just as likely to originate from tweets that identified users' names as they were to originate from anonymous or pseudonymous accounts. Finally, our findings provide evidence that certain policy issues are more closely related to uncivil discourse than others. Through the use of k-means clustering, our findings illustrate that the issue of gun control and immigration is closely related with mentions of Warren and fiscal policy with Sanders; however, we did not find any policy keywords linked to Biden.