The influence of information and communication technologies on public participation in urban water governance: A review of place-based research

Public participation is a central topic in urban water governance. With the spread of Information and Communication Technologies (ICT), urban water governance has undergone prominent changes, including the process and outcomes of public participation. This paper aims to systematically review existing scientific and grey literature on the use of ICT to facilitate public participation in urban water governance. Based on a search in Google Scholar, we have collected 33 published texts and discerned 32 case studies, which we analysed according to the Cochrane systematic review methodology: We found that ICT tools allow many citizens to be better informed and co-produce water services with a government. Furthermore, ICT tools have the potential to help in efficiency and effectiveness of urban water service provision. However, such tools provide few opportunities for higher modes of discussion and deliberation, and grant limited authority to participants to influence decision-making processes. This finding raises concerns about the unwarranted optimism of "digital democracy" proponents in the urban water sector. Public participation at the end of the day is political by nature, which cannot be cancelled out by ICT tools alone.