Customer knowledge enabled innovation capability: proposing a measurement scale

Purpose - The present paper aims to propose a measurement scale of the customer knowledge enabled innovation (CKEI) capability Design/methodology/approach - Data were generated on the basis of in-depth interviews with managers and was analysed using the "Sphinx" software. Findings - A pool of 60 items is proposed for the eventual measurement of the CKEI capability Research limitations/implications - The proposed measurement scale is still raw. Further research is needed in order to test its psychometric features as well as to validate its relevance into a general model of customer knowledge management and innovation. Practical implications - Organizations need to measure the degree to which they are endowed with the capability of managing effectively customer knowledge in order to foster innovation. The CKEI scale is considered as a barometer allowing organizations to evaluate to what extent they are endowed with the capacity of co-creating value with their customers. The proposed CKEI scale is believed to provide managers with the opportunity to regularly monitor their innovative capability and be close to their customers. Originality/value - The CKE1 capability is proposed as a new construct focusing on integrating both innovation and knowledge-based capabilities literatures. The CKEI measurement scale is believed to extend these literatures and to add knowledge to these areas of research..