Improving customer experience using Web Services

被引：3

作者：

Stevens, T

May, A

机构：

来源：

BT TECHNOLOGY JOURNAL | 2004年 / 22卷 / 01期

关键词：

D O I：

10.1023/B:BTTJ.0000015496.47894.cb

中图分类号：

TM [电工技术]; TN [电子技术、通信技术];

学科分类号：

0808 ; 0809 ;

摘要：

This paper looks at some of the advances in open standards for interfacing and interoperability and how they can be utilised to improve the customer experience when contacting suppliers, in particular, the use of XML/HTTP Web Services to improve the quality of the interaction. It describes in depth a solution developed by the authors to use Web Services to interface both within the enterprise and across the Internet with partners to enhance the BT ADSL pre-registration scheme.

引用

页码：63 / 71

页数：9

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