Culture, Communication and Safety: Lessons from the Airline Industry

被引：15
|
作者：
d'Agincourt-Canning, Lori G. [1 ]
Kissoon, Niranjan [1 ]
Singal, Mona [1 ]
Pitfield, Alexander F. [1 ]
机构：
[1] British Columbia Childrens Hosp, Dept Pediat & Eth Serv, Vancouver, BC V6H 3N1, Canada
来源：
INDIAN JOURNAL OF PEDIATRICS | 2011年 / 78卷 / 06期
关键词：
Teamwork; Communication; Cultural values; Medical errors; Safety; Team training; NONTECHNICAL SKILLS; RESOURCE-MANAGEMENT; HUMAN ERRORS; TEAMWORK; CARE; PERFORMANCE; FAILURES; AVIATION; EMERGENCY; ATTITUDES;
D O I：
10.1007/s12098-010-0311-y
中图分类号：
R72 [儿科学];
学科分类号：
100202 ;
摘要：
Communication is a critical component of effective teamwork and both are essential elements in providing high quality of care to patients. Yet, communication is not an innate skill but a process influenced by internal (personal/cultural values) as well as external (professional roles and hierarchies) factors. To provide illustrative cases, themes and tools for improving communication. Literature review and consensus opinion based on extensive experience. Professional autonomy should be de-emphasized. Tools such as SBAR and simulation are important in communication and teamwork. Tools designed to improve communication and safety in the aviation industry may have applicability to the pediatric intensive care unit.
引用
收藏
页码：703 / 708
页数：6
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