Requirements Elicitation for Collaborative Systems: A Systematic Review

Requirements elicitation is one of the most essential activities in requirements engineering. A growing trend in collaborative applications has imposed a challenge for requirements engineers to properly elicit requirements. The aim of this work is to identify and present the elicitation techniques that have been applied in the collaborative systems development. We conducted a systematic literature review by surveying 2576 initial and 21 primary studies. The findings of this review revealed that interviews, observation and audio/screen recording were the most frequently used elicitation techniques. The elicitation techniques were also grouped considering two classification perspectives. The results obtained from this research may assist requirements engineers to identify the suitable techniques that can be adopted in future collaborative applications.