Interactive Business Models for Telerehabilitation after Total Knee Replacement: Preliminary Results from Tuscany

To date Total Knee Replacement (TKR) is one of the most performed procedures in Italy; likewise, rehabilitation after TKR accounts for 182 million of euro each year. The deployment of ICT was able to increase the efficiency in several areas, but in healthcare sector still fails to be widely adopted. According to management literature, business modelling is crucial for a product success and the stakeholder engagement is valuable as well. In this direction, we designed 4 telerehabilitation business/governance models through brainstorming session and developed them interviewing a large sample of the stakeholders involved into the telehealth arena. Whereas the decision makers highlighted the need of gradual changes in healthcare, the preliminary results showed the interest in exploring innovative governance pathways able to directly involve the patients in the healing process and reduce waiting lists over the regional healthcare service. Future research aims to capture the others stakeholders perspectives.