The mismanagement of knowledge management

被引：23

作者：

Lam, W ^{[1
]}

Chua, A ^{[1
]}

机构：

[1] Univ 21 Global, Singapore, Singapore

来源：

ASLIB PROCEEDINGS | 2005年 / 57卷 / 05期

关键词：

knowledge management; management failures; risk management; project evaluation;

D O I：

10.1108/00012530510621879

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Purpose - To examine the causes of knowledge management (KM) failure. Design/methodology/approach - A multi-case analysis approach was used to review five documented cases of KM failure in the literature. Categories of risk were identified through an iterative analysis of each case. Findings - There are four main categories of risk associated with KM failure, namely technology risk, culture risk, content risk and project management risk. The nature of these risks differs dependent upon the stage of a KM project. Research limitations/implications - A limited number of cases were reviewed. Practical implications - Practitioners need to proactively manage risk to avoid failure in KM projects. Originality/value - Proposes a taxonomy of KM risk.

引用

页码：424 / 433

页数：10

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