Predicting QoE Factors with Machine Learning

Classic network control techniques have as sole objective the fulfillment of Quality-of-Service (QoS) metrics, being quantitative and network-centric. Nowadays, the research community envisions a paradigm shift that will put the emphasis on Quality of Experience (QoE) metrics, which relate directly to the user satisfaction. Yet, assessing QoE from QoS measurements is a challenging task that powerful Software Defined Network controllers are now able to tackle via machine learning techniques. In this paper we focus on a few crucial QoE factors and we first propose a Bayesian Network model to predict re-buffering ratio. Then, we derive our own novel Neural Network search method to prove that the BN correctly captures the discovered stalling data patterns. Finally, we show that hidden variable models based and context information boost performance for all QoE related measures.