Towards a Reeingeniering of Business Process Management Lifecycle by the Use of Social Networks

被引：0

作者：

El Hamali, Samiha ^{[1
]}

Mahdaoui, Latifa ^{[2
]}

机构：

[1] High Sch Comp Sci ESI Ex INI, Algiers, Algeria

[2] Univ Sci & Technol Houari Boumediene, Fac Elect & Comp Sci, Bab Ezzouar, Algeria

来源：

2015 IEEE 9TH INTERNATIONAL CONFERENCE ON RESEARCH CHALLENGES IN INFORMATION SCIENCE (RCIS) | 2015年

关键词：

business process management; social network; business process; lifecycle; KPI; BPM; SOFTWARE;

D O I：

暂无

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

The continuous process improvement(CPI) needs to take into account the clients feedbacks in order to have more performance in service delivery and quality of production. This paper presents the first elements of a new solution to use the social networks data by measuring key performance indicators (KPI) to improve the quality of business processes(BP). In this work is described the first step to modify the classic BPM lifecycle by adding the SN data.

引用

页码：526 / 527

页数：2

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