HUMAN RELATIONS AND COMMUNICATIONS IN A GLOBAL ENVIRONMENT: STRATEGIES AND SOLUTION IN PERFORMANCE MANAGEMENT

Purpose - This paper examines global strategies to improve the individual performance of managers in organizations. The authors present a methodology to establish outcomes driven performance appraisal criteria for managers, plus systems accountability and evidence to support goals and objectives in a global environment. The article concludes with an action plan for a manager's role in the performance management process. Design/methodology/approach - Performance management systems need fixing (Brown, 2005) and based on research findings an attempt to provide solutions for practicing managers are outlined in this paper. Employees find the performance appraisal process useless, while managers acknowledge that the performance management systems have failed to add much value in the organization are examined. Findings - By using a systematic approach, human resource executives can offset many challenges and problems dealing with performance management. Originality/value - The paper contributes to performance management literature and provides value for practitioners searching for methodologies that are driven by accountability measures and outcomes that have interwoven benefactors. Practical implications - Executives to front-line managers will find the challenges and solutions outlined in this paper realizable in their performance management process. Key linkages in the accountability and outcomes will immediately impact an organization's approach to effectively measure the performance of managers with outcome driven criteria.