Impact of Green Human Resource Management on Service Recovery: Mediating Role of Environmental Commitment and Moderation of Transformational Leadership

被引：23
|
作者：
Iftikhar, Umer [1 ]
Zaman, Khansa [2 ]
Rehmani, Mahmood [3 ]
Ghias, Wajeeha [1 ]
Islam, Tahir [4 ,5 ]
机构：
[1] Natl Def Univ, Dept Leadership & Management Studies, Islamabad, Pakistan
[2] Shaheed Zulfikar Ali Bhutto Inst Sci & Technol Un, Fac Management Sci, Islamabad, Pakistan
[3] Univ Sialkot, Dept Business Adm, Sialkot, Pakistan
[4] Tongji Univ, Sch Econ & Management, Shanghai, Peoples R China
[5] Prague Univ Econ & Business, Fac Management, Dept Management, Prague, Czech Republic
来源：
FRONTIERS IN PSYCHOLOGY | 2021年 / 12卷
关键词：
employee environmental commitment; green service recovery; green HRM practices; transformational leadership; hotel industry; HOTEL INDUSTRY; HR PRACTICES; METHOD BIAS; PERFORMANCE; MODELS; BEHAVIORS; FRAMEWORK; CLIMATE;
D O I：
10.3389/fpsyg.2021.710050
中图分类号：
B84 [心理学];
学科分类号：
04 ; 0402 ;
摘要：
Greening of the hotel industry can be achieved through employees' green service recovery performance (GSRP) of employees to determine environment-friendly or unfriendly issues driven by environmental commitment and green human resource management (HRM) practices. This article attempts to resolve the research problem by analyzing the moderating effect of transformational leadership style on green HRM practices with employee environmental commitment (EEC) and GSRP in the hotel industry. The present study recruited 489 front-line employees (FLE) and their 24 direct managers. The research results reveal that environmental commitment of employee mediates the relationship between green HRM practices and GSRP. Moreover, the transformational leadership style moderates the relationship between green HRM practices and employee environmental commitment in the hotel industry. The study has critical insights and implications for hotel managers and theory.
引用
收藏
页数：8
相关论文
共 50 条
12345