Explaining Discontinuity in Organizational Learning: A Process Analysis

被引:44
作者
Berends, Hans [1 ]
Lammers, Irene [2 ]
机构
[1] Eindhoven Univ Technol, Sch Ind Engn, NL-5600 MB Eindhoven, Netherlands
[2] Prov Noord Brabant, Dept Social & Econ Policy, NL-5200 MC sHertogenbosch, Netherlands
关键词
organizational learning; process analysis; time; structure; qualitative research; LONGITUDINAL-FIELD RESEARCH; POWER; TIME; KNOWLEDGE; SYSTEM; CONSTRUCTION; POLITICS;
D O I
10.1177/0170840610376140
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
This paper offers a process analysis of organizational learning as it unfolds in a social and temporal context. Building upon the 4I framework (Crossan et al. 1999), we examine organizational learning processes in a longitudinal case study of an implementation of knowledge management in an international bank. This learning trajectory shows complex multilevel learning dynamics, in which we identify discontinuities where micro-processes of organizational learning are interrupted or do not progress from level to level. These discontinuities are explained by dynamics and tensions in the social and temporal structures enacted in the learning processes. Time is thereby revealed as a key dimension in the process and politics of organizational learning. The discontinuities in the micro-processes of learning render organizational learning fragmented and transient.
引用
收藏
页码:1045 / 1068
页数:24
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