Surprise, surprise, surprise! A complexity science view of the unexpected

被引：89

作者：

McDaniel, RR ^{[1
]}

Jordan, ME

Fleeman, BF

机构：

[1] Univ Texas, McCombs Sch Business, Austin, TX USA

[2] Austin Independent Sch Dist, Blanton Elementary Sch, Austin, TX USA

[3] Univ Texas, Dept Educ Psychol, Austin, TX USA

来源：

HEALTH CARE MANAGEMENT REVIEW | 2003年 / 28卷 / 03期

关键词：

complexity; surprise; uncertainty;

D O I：

10.1097/00004010-200307000-00008

中图分类号：

R19 [保健组织与事业（卫生事业管理）];

学科分类号：

摘要：

Surprise can emanate from two sources: lack of sufficient information or knowledge and the basic dynamics of complex adaptive systems. The authors expand the traditional view of surprise with a complexity perspective that makes it possible to ask new questions and to consider new ways of understanding the world around us. They discuss creativity and learning as two strategies for capitalizing on the surprises that confront organizations.

引用

页码：266 / 278

页数：13

共 70 条

[1] RN participation in organizational decision making and improvements in resident outcomes [J].