Knowledge management and quality systems

被引：0

作者：

Cobb, C ^{[1
]}

机构：

[1] Excel Partnership, Sandy Hook, CT 06482 USA

来源：

ASQ'S 54TH ANNUAL QUALITY CONGRESS PROCEEDINGS | 2000年

关键词：

business process improvement; knowledge management; quality management;

D O I：

暂无

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

The concept of "knowledge management" is rapidly getting a lot of attention in many areas of industry and it raises questions about how it impacts existing efforts to define and implement quality systems (based on ISO 9000 or other standards). Is knowledge management just another fad? Are knowledge management and quality systems efforts competitive or complementary? Is there a common ground between the two? This paper discusses some of the fundamental trends that are behind the convergence of these technology areas and a framework for understanding how they complement each other to create highly empowered and dynamic business systems for the 21st century.

引用

页码：276 / 288

页数：13