Associated factors with satisfaction of the first level of care in four peruvian health establishments

被引：0

作者：

Valladares-Garrido, Mario J. ^{[1
]}

Quinones-Villegas, Alexandra ^{[2
]}

Sanchez Quispe, Juan M. ^{[2
]}

Basurto-Ayala, Patricia ^{[2
]}

Inga-Berrospi, Fiorella ^{[2
]}

机构：

[1] Univ Continental, Lima, Peru

[2] Univ Privada Norbert Wiener, Lima, Peru

来源：

REVISTA DEL CUERPO MEDICO DEL HOSPITAL NACIONAL ALMANZOR AGUINAGA ASENJO | 2019年 / 12卷 / 04期

关键词：

satisfaction; first level of attention; human resources; quality of attention; PATIENT SATISFACTION; SERVICE; REGION;

D O I：

暂无

中图分类号：

R5 [内科学];

学科分类号：

1002 ; 100201 ;

摘要：

Objetive: Identify factors associated with satisfaction in the first level of care. Material and Methods: Crosssectional study using the SERVQUAL survey to measure overall satisfaction and dimensions. Prevalence ratios (PR) were estimated using generalized linear models. Results: Of 120 respondents, 27.5% reported satisfaction. Female sex (RPa: 0.57, IC95%: 0.32-0.99), young (RPa: 0.33, IC95%: 0.19-0.60), adult (RPa: 0.33, IC95%: 0.19-0.60), older adult (RPa: 0.46, 95% CI: 0.280.76) and having SIS insurance (RPa: 0.68, 95% CI: 0.570.81) were negatively associated to satisfaction. Being treated in gynecology-obstetrics (RPa: 2.15, IC95%: 1.06-4.35), general medicine-specialties (RP: 1.58, IC95%: 1.38-1.81), and being a user (PR: 2.11, IC95%: 1.34-3.33) was positively associated with satisfaction. Conclusions: The satisfaction reported by users and / or companions in the first level of care is low. Female sex, belonging to three of four age groups and having SIS decreased the prevalence of perceived global satisfaction. While being cared for by gynecology-obstetrics, general medicine-specialties, being a user of care increased the level of overall satisfaction.

引用

页码：258 / 266

页数：9

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