Residents' Perceived Impacts of LGBT Tourism: A Cluster Analysis

The success of tourism depends on the quality of attractions and services, as well as the hospitality of residents. In the case of Lesbian, Gay, Bisex, Transgender (LGBT) tourism, the hospitality of the local community is fundamental and closely related to residents' perceptions of the impacts of such a type of tourism. A community with hostile behaviour towards tourists may constrain tourism development, while a friendly attitude may boost it. A clear understanding of the perception and reactions of the local communities and the factors that influence their attitudes is essential to a successful tourism development. Thus, the present study investigates the local community's perception of LGBT tourism and market in the Northern region of Portugal. A cluster analysis based on the findings of the local community surveyed on the impacts of LGBT tourism in the region separated residents into three clusters: Undecided, Enthusiasts and Sceptics. These converge in the rejection of negative impacts; however, opinions differ regarding the positive impacts and the investment in this tourism niche.