Collaborative public management: coordinated value propositions among public service organizations

被引:81
作者
Eriksson, Erik [1 ]
Andersson, Thomas [1 ,2 ]
Hellstrom, Andreas [1 ]
Gadolin, Christian [1 ,2 ]
Lifvergren, Svante [1 ]
机构
[1] Chalmers Univ Technol, Ctr Healthcare Improvement, Dept Technol Management & Econ, Gothenburg, Sweden
[2] Univ Skovde, Sch Business, Skovde, Sweden
关键词
Collaborative public management; public service logic; value proposition; service system; social system; VALUE CO-CREATION; HEALTH-CARE; DOMINANT LOGIC; COPRODUCTION; GOVERNANCE; NETWORK; INNOVATIONS; MECHANISMS; CHALLENGES; FRAMEWORK;
D O I
10.1080/14719037.2019.1604793
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
Drawing from collaborative public management, this article seeks to contribute to public service logic by focusing on what precedes the public service user's realization of value: the value proposition. A new care model for elderly people with multiple chronic diseases shows that coordinators with an inter-organizational mission, vertical and horizontal supporting structures, trust established through relationships, and recognition of service systems' embeddedness in social systems are pivotal for the ability of public service organizations to develop coordinated value propositions. The contribution to policy and practice is an increased understanding of a coherent, rather than fragmented, welfare system for users/citizens.
引用
收藏
页码:791 / 812
页数:22
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