Business Process Optimization with Reinforcement Learning

被引:7
作者
Silvander, Johan [1 ]
机构
[1] Blekinge Inst Technol, Software Engn Res Lab Sweden, Karlskrona, Sweden
来源
BUSINESS MODELING AND SOFTWARE DESIGN, BMSD 2019 | 2019年 / 356卷
关键词
Business process optimization; Reinforcement learning; Deep learning; DESIGN;
D O I
10.1007/978-3-030-24854-3_13
中图分类号
F [经济];
学科分类号
02 ;
摘要
We investigate the use of deep reinforcement learning to optimize business processes in a business support system. The focus of this paper is to investigate how a reinforcement learning algorithm named Q-Learning, using deep learning, can be configured in order to support optimization of business processes in an environment which includes some degree of uncertainty. We make the investigation possible by implementing a software agent with the help of a deep learning tool set. The study shows that reinforcement learning is a useful technique for business process optimization but more guidance regarding parameter setting is needed in this area.
引用
收藏
页码:203 / 212
页数:10
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