New goal-oriented requirements extraction framework for e-health services: a case study of diagnostic testing during the COVID-19 outbreak

Purpose This paper aims to introduce the goal-oriented requirements extraction approach (GOREA). It is an elicitation approach that uses, specifically, healthcare business goals to derive the requirements of e-health system to be developed. Design/methodology/approach GOREA consists of two major phases: (1) modelling e-health business requirements phase and (2) modelling e-health information technology (IT) and systems requirements phase. The modelling e-health business requirements phase is divided into two main stages: (1) model e-health business strategy stage and (2) model e-health business environment stage. The modelling e-health IT and systems requirements phase illustrates the process of obtaining requirements of e-health system from the organizational goals that are determined in the previous phase. It consists of four main steps that deal with business goals of e-health system: (1) modelling e-health business process (BP) step; (2) modelling e-health business goals step; (3) analysing e-health business goals step; and (4) eliciting e-health system requirements step. A case study based on the basic operations and services in hospital emergency unit for checking patient against COVID-19 virus and taking its diagnostic testing has been set and used to examine the validity of the proposed approach by achieving the conformance of the developed system to the business goals. Findings The results indicate that (1) the proposed GOREA has a positive influence on the system implementation according to e-health business expectations; and (2) it can successfully fulfil the need of e-health business in order to save the citizens life by checking them against COVID-19 virus. Research limitations/implications The proposed approach has some limitations. For example, it is only validated using one e-health business goal and thus it has to be authenticated with different e-health business goals in order to address different e-health problems. Originality/value Many e-health projects and innovations are not established based on robust system requirements engineering phase. In order to ensure the success delivery of e-health services, all characteristics of e-health systems and applications must be understood in terms of technological perspectives as well as the all system requirements.