Public Service Ethos: Developing a Generic Measure

被引:62
作者
Rayner, Julie [1 ]
Williams, Helen M. [2 ]
Lawton, Alan [2 ,3 ,4 ]
Allinson, Christopher W. [5 ]
机构
[1] Univ Durham, Durham DH1 3HP, England
[2] Swansea Univ, Swansea, W Glam, Wales
[3] Univ Hull, Kingston Upon Hull HU6 7RX, N Humberside, England
[4] Vrije Univ Amsterdam, Amsterdam, Netherlands
[5] Univ Leeds, Leeds LS2 9JT, W Yorkshire, England
关键词
MOTIVATION MEASUREMENT; CITIZENSHIP BEHAVIOR; MEASUREMENT SCALE; JOB-SATISFACTION; CROSS-VALIDATION; WORK OUTCOMES; PERFORMANCE; MANAGEMENT; ORGANIZATION; VALUES;
D O I
10.1093/jopart/muq016
中图分类号
D0 [政治学、政治理论];
学科分类号
0302 ; 030201 ;
摘要
This article conceptualizes public service ethos as a multidimensional construct and develops a framework that explains first, why individuals are motivated by this ethos (Public Service Belief); second, how they deliver public services in accordance with this ethos (Public Service Practice); and third, what ends they perceive it to endorse (Public Interest). Despite considerable interest in public service ethos within the public administration literature, research is constrained by the absence of a measure of this ethos. This article therefore reports three studies conducted to advance theory and research through the development of a psychometrically sound instrument. Confirmatory factor analysis demonstrates support for a three-factor structure, where the dimensions are distinct but related aspects of public service ethos. Moreover, findings show this measure to be valid, reliable, and generalizable. As such it offers researchers an instrument with which to better explore the character and existence of a public service ethos.
引用
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页码:27 / 51
页数:25
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