Value Creation in the Public Service Ecosystem: An Integrative Framework

被引：120

作者：

Osborne, Stephen P. ^{[1
,2
]}

Powell, Madeline ^{[3
]}

Cui, Tie ^{[4
,5
]}

Strokosch, Kirsty ^{[6
]}

机构：

[1] Univ Edinburgh, Business Sch, Int Publ Management, Edinburgh, Midlothian, Scotland

[2] Univ Edinburgh, Business Sch, Ctr Serv Excellence CenSE, Edinburgh, Midlothian, Scotland

[3] Univ York, Management Sch, Mkt, York, N Yorkshire, England

[4] Univ Greenwich, Management, Greenwich, England

[5] Edinburgh Napier Univ, Management, Edinburgh, Midlothian, Scotland

[6] Glasgow Caledonian Univ, Management, Glasgow, Lanark, Scotland

来源：

PUBLIC ADMINISTRATION REVIEW | 2022年 / 82卷 / 04期

关键词：

VALUE CO-CREATION; COPRODUCTION; MANAGEMENT; DESIGN; SUSTAINABILITY; GOVERNANCE; VARIETIES; LIMITS; LOGIC; SENSE;

D O I：

10.1111/puar.13474

中图分类号：

C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;

摘要：

This article develops the concept of the "public service ecosystem" across four levels-the institutional, service, individual, and beliefs levels. It does this by integrating service management and marketing theory with public administration and management theory. Consequently, it explores both the dimensions of value and value creation within the public service ecosystem at each level, and the interactions and inter-relationships across these levels. It concludes with the key implications for public administration and management theory and pactice.

引用

页码：634 / 645

页数：12

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