Measuring and improving the impact of humanitarian logistics consulting

被引：16
作者：
Wagner, Stephan M. [1 ]
Thakur-Weigold, Bublu [1 ]
Gatti, Federico [2 ]
Stumpf, Jonas [3 ]
机构：
[1] Swiss Fed Inst Technol Zurich, Dept Management Technol & Econ, Chair Logist Management, Weinbergstr 56-58, CH-8092 Zurich, Switzerland
[2] HP Int Sarl, Meyrin, Switzerland
[3] HELP Logist AG, Schindellegi, Switzerland
来源：
PRODUCTION PLANNING & CONTROL | 2021年 / 32卷 / 02期
关键词：
Logistics consulting; humanitarian logistics; performance measurement; performance management; conceptual framework; action research; PERFORMANCE-MEASUREMENT; SUPPLY CHAINS; MANAGEMENT; OPERATIONS; MODEL;
D O I：
10.1080/09537287.2020.1712748
中图分类号：
T [工业技术];
学科分类号：
08 ;
摘要：
Humanitarian operations are under increasing pressure to improve their efficiency and effectiveness. To support them, a small industry of consultants and other advisors has developed, most of which work pro bono. This article addresses the question of interest to both international humanitarian organisations and their helpers, which is, how to measure and manage the impact of these helpers. Action research based upon interviews and workshops arrives at a conceptual framework to project the effects of humanitarian logistics consulting interventions, key performance indicators and best practices for the governance and steering of humanitarian logistics consulting projects.
引用
收藏
页码：83 / 103
页数：21
相关论文
共 74 条
[41]  
Kaplan R., 2001, NONPROFIT MANAG LEAD, V11, P353, DOI 10.1002/nml.11308
[42]  
Kaplan RS, 2000, HARVARD BUS REV, V78, P167
[43]  
KAPLAN RS, 1992, HARVARD BUS REV, V70, P71
[44]  
Kendall J., 2000, PUBLIC MANAGEMENT, V2, P105, DOI DOI 10.1080/14719030000000006
[45]  
Kovacs G., 2007, INT J PHYS DISTRIBUT, V37, P99, DOI [10.1108/09600030710734820, DOI 10.1108/09600030710734820]
[46]   A roadmap for higher research quality in humanitarian operations: A methodological perspective [J].
Kovacs, Gyongyi ;
Moshtari, Mohammad .
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH, 2019, 276 (02) :395-408
[47]  
La Pelle N., 2004, Field Methods, V16, P85, DOI [10.1177/1525822X03259227, DOI 10.1177/1525822X03259227]
[48]  
Lambert D. M., 2001, The International Journal of Logistics Management, V12, P1, DOI [DOI 10.1108/09574090110806190, 10.1108/09574090110806190, 10.1108/09574090110806231]
[49]   Performance measurement and performance management [J].
Lebas, MJ .
INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS, 1995, 41 (1-3) :23-35
[50]  
Letts C., 1999, High performance nonprofit organizations
12345678