Measuring and improving the impact of humanitarian logistics consulting

Humanitarian operations are under increasing pressure to improve their efficiency and effectiveness. To support them, a small industry of consultants and other advisors has developed, most of which work pro bono. This article addresses the question of interest to both international humanitarian organisations and their helpers, which is, how to measure and manage the impact of these helpers. Action research based upon interviews and workshops arrives at a conceptual framework to project the effects of humanitarian logistics consulting interventions, key performance indicators and best practices for the governance and steering of humanitarian logistics consulting projects.