Information sharing and supply chain performance: the role of connectivity and willingness

Purpose - The purpose of this paper is to understand how information technology (IT) is used to enhance supply chain performance. Design/methodology/approach - A large-scale survey and semi-structured interviews were used to collect industry data. Findings - Two distinct dimensions to information sharing - connectivity and willingness - are identified and analyzed. Both dimensions are found to impact operational performance and to be critical to the development of a real information sharing capability. However, many companies are found to have placed most of their emphasis on connectivity, often overlooking the willingness construct. As a result, information sharing seldom delivers on its promise to enable the creation of the cohesive supply chain team. Research limitations - Despite the extensive data collection, the research represents a snapshot of practice. Replication from a longitudinal perspective would help define how IT is evolving to enable supply chain management. Practical implications - A roadmap is presented to help guide IT development and investment decisions. Originality/value - The research presents a two-by-two matrix to help managers and academics understand the related nature of connectivity and willingness. A roadmap is presented to help guide IT development and investment decisions.