A Deeper Look at Burnout in the Child Welfare Workforce

被引：83

作者：

Leake, Robin ^{[1
]}

Rienks, Shauna ^{[1
]}

Obermann, Ann ^{[1
]}

机构：

[1] Univ Denver, Grad Sch Social Work, 2148 S High St, Denver, CO 80208 USA

来源：

HUMAN SERVICE ORGANIZATIONS MANAGEMENT LEADERSHIP & GOVERNANCE | 2017年 / 41卷 / 05期

关键词：

Agency culture and climate; burnout; child welfare; retention; workforce; COMPASSION FATIGUE; SATISFACTION; SERVICES; WORKERS; LEAVE; ANTECEDENTS; RETENTION; STRESS;

D O I：

10.1080/23303131.2017.1340385

中图分类号：

C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;

摘要：

Child welfare workers experience high levels of burnout, contributing to poor job performance and turnover. Using a sample of 2,302 child welfare case workers and supervisors from three states, this study (1) validates the use of the Copenhagen Burnout Inventory with child welfare workers and (2) examines sources and consequences of burnout in that population. Compared to client-related burnout, staff experienced higher levels of burnout related to agency-level factors. Work-related burnout was also more strongly associated with job stress, job dissatisfaction, and intent to leave than was client-related burnout. Suggestions are offered to help improve staff retention and reduce burnout.

引用

页码：492 / 502

页数：11

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