Managing information in a manufacturing environment: A case study in KM

被引：0

作者：

Grady, HM ^{[1
]}

Davis, MT ^{[1
]}

机构：

[1] Mercer Univ, Sch Engn, Dept Tech Commun, Macon, GA 31204 USA

来源：

STC's 52nd Annual Conference Proceedings: EXPERIENCING TECHNICAL COMMUNICATION | 2005年

关键词：

D O I：

暂无

中图分类号：

G2 [信息与知识传播];

学科分类号：

05 ; 0503 ;

摘要：

The authors were invited to evaluate the communication and information flow in a large manufacturing company that wanted to implement a knowledge management effort. They studied sample documents, analyzed communication processes, conducted two site visits, and produced a detailed report on their analysis of the communication flow. The paper covers how to conduct a site visit, how to structure on-site interviews, how to collect data, and how to analyze the data using well-established techniques and tools for communication optimization. We believe the results of our analyses are generalizable to other technical communicators involved in knowledge management efforts in manufacturing and industrial settings.

引用

页码：23 / 27

页数：5