How work design characteristics affect service employees' work-family conflicts

被引:14
作者
Wang, Edward S. T. [1 ]
Lin, Chia-Ling [1 ]
机构
[1] Natl Chung Hsing Univ, Grad Inst Bioind Management, 250 Kuo Kuang Rd, Taichung 40227, Taiwan
关键词
Job characteristics model; job involvement; work-family conflict; JOB CHARACTERISTICS; EMOTIONAL EXHAUSTION; SELF-EFFICACY; ORGANIZATIONAL COMMITMENT; MEDIATING ROLE; LIFE BALANCE; SATISFACTION; PERFORMANCE; INVOLVEMENT; QUALITY;
D O I
10.1080/02642069.2017.1421635
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
Despite scholars acknowledging that the five core job characteristics (i.e. skill variety, task significance, task identity, autonomy, and feedback) significantly positively influence employees' psychological states (i.e. job meaningfulness, job responsibility, and results knowledge), few researchers have empirically studied how these job characteristics and psychological states are related to job involvement and work-family conflict (WFC). Research data were collected by conducting a survey of service employees through a market survey website. A total of 714 valid questionnaires were eventually collected, and structural equation modeling analysis was applied to the data. The results confirmed that skill variety and job involvement have a positive direct influence on WFC, whereas task feedback significantly decreases WFC. Additional analysis suggested that the five core job characteristics indirectly influence WFC through perceived job meaningfulness, responsibility, knowledge of results, and job involvement. The managerial implications for service managers developing employee work design strategies are provided.
引用
收藏
页码:925 / 947
页数:23
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