Ontology Construction of City Hotline Service for Urban Grassroots Governance

被引：1

作者：

Chen, Zuohai ^{[1
]}

Qian, Heng ^{[2
]}

Gao, Yongchao ^{[2
]}

Lyu, Hongli ^{[3
]}

Wang, Qiuyue ^{[4
]}

机构：

[1] Qilu Univ Technol, Sch Comp Sci & Technol, Jinan, Peoples R China

[2] Qilu Univ Technol, Shandong Comp Sci Ctr, Jinan, Peoples R China

[3] Lakehead Univ, Dept Elect & Comp Engn, Thunder Bay, ON, Canada

[4] Qilu Univ Technol, Shandong Stand Inst Emerging Technol & Innovat Lt, Jinan, Peoples R China

来源：

2022 IEEE INTERNATIONAL IOT, ELECTRONICS AND MECHATRONICS CONFERENCE (IEMTRONICS) | 2022年

关键词：

city hotline service; urban grassroots governance; TOVE method; ontology; protege;

D O I：

10.1109/IEMTRONICS55184.2022.9795703

中图分类号：

TM [电工技术]; TN [电子技术、通信技术];

学科分类号：

0808 ; 0809 ;

摘要：

In order to satisfy the current needs of urban grassroots governance, a novel city hotline service ontology is constructed to improve the efficiency and effectiveness of city hotline service in this paper. Firstly, the TOVE method is applied to construct government hotline service ontology for urban grassroots governance based on the cases of city hotline service. Secondly, the necessary concepts are defined, including the hierarchical relationships, attributes, and constraints among the seven modules of the city, personnel, organization, government, hotline appeal, hotline complaint object, and hotline processing results. Finally, the city hotline service ontology is built with the protege ontology development tool and then tested in hotline scenarios of different urban grassroots governance. The testing results verify the validity and practicability of the proposed ontology so that the needs of hotline service are met in urban grassroots governance.

引用

页码：920 / 929

页数：10

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